Refund Policy

1. Policy Overview

Amrev Software offers a 30-day conditional money-back guarantee for eligible purchases. Refunds are considered when the software does not perform the function described on the product page and our support team is unable to resolve the issue.

Because data recovery, email recovery, repair, and cleanup results can depend on the condition of the source data or device, a refund is not automatic in every case. Each request is reviewed based on product behavior, order details, and the information provided by the customer.

2. When Refunds May Be Approved

A refund may be approved when all or most of the following conditions apply:

• The refund request is submitted within 30 days of the purchase date.
• The software fails to perform the advertised recovery, repair, cleanup, or conversion function.
• The customer contacts Amrev support and provides reasonable details about the issue.
• Our support team is unable to resolve the problem after normal troubleshooting.
• The order email, product name, and purchase details can be verified.

3. When Refunds May Not Be Approved

A refund may be declined in situations where the product performed as described or the issue is outside the software's control. Examples include:

• The software was successfully activated and used to complete the intended recovery, repair, or cleanup task.
• The customer no longer needs the software after successfully using it.
• The data was overwritten, permanently damaged, or located on physically damaged storage media.
• The wrong product was purchased and the customer did not contact support before buying.
• The customer refuses to follow reasonable troubleshooting steps requested by support.
• The refund request is submitted after 30 days from the purchase date.
• The license key, order email, or purchase record cannot be verified.

4. Activated and Used Licenses

Refunds are not normally provided when the software has been successfully activated and used to complete the intended task, and the product performed as described.

For example, if a customer activates Outlook Email Recovery, successfully saves recovered emails, and then requests a refund because the software is no longer needed, the refund request may be declined.

5. How to Request a Refund

To request a refund, email Amrev support or sales within 30 days of purchase.

Support: support@amrevsoftware.com
Sales: sales@amrevsoftware.com

Please include the following details so we can review your request quickly:

• Order ID or transaction reference
• Order email address
• Product name
• Short explanation of the problem
• Screenshots, error messages, or scan result details, if available

6. Review and Processing Time

Refund requests are usually reviewed within 1 to 2 business days after we receive the required order and issue details. If approved, the refund is processed through the original payment provider. The time required for the amount to appear in the customer's account may depend on the payment provider or bank.

After a refund is approved, the related license key may be deactivated and continued use of the software will no longer be permitted.

7. Questions About This Policy

If you are unsure whether your case is eligible, contact us before purchasing or before submitting a refund request. We will help you choose the right product and explain what the trial version can confirm before activation.